Auction FAQ

You need to have a registered account if you want to place a bid or place an order. After registration, your account will need to be approved before you can place bids in our auction.

You can register here or contact us for help.

You can ask for a new password here or contact us.

In order to ensure that every bid you place is legitimate, you need permission to bid. You only need to ask permission once to enable this.

We will call you personally to confirm your registration. It may take up to 48 hours before you receive permission to bid. This being the case we advise you to ask for permission well beforehand when wanting to bid on a certain pigeon(s).

In case you wish to bid on a pigeon immediately, you can contact us for help.

When logged in you can place a bid by clicking on “Place a bid”. You can submit your own bid and/or buying order and then click on “Place your bid”.

As soon as you confirm your bid by clicking on “Confirm your bid”, your bid will be saved to our database.
You will be notified by e-mail when you have been outbid. If you have not activated these notifications yet, you can change your settings to enable this on the “My Account” page.

IMPORTANT

If you still have problems, or if you prefer to bid by phone, please contact us.

You can submit a buying order, in which case the auction system will bid for you up to a certain maximum amount. Should we receive a higher bid than your actual bid, but lower or equal to your current buying order, we will then automatically bid higher than your competitor’s bid and the highest bid will be in your name once again.

A buying order is always given priority with regards to a popular bid. This means that a buying order of 1,000 EUR will win from a regular bid of the same amount of 1,000 EUR.
When there are equally high buying orders, the buyer who placed his buying order first will win the bid.

Your buying order is never visible to any other visitors/buyers. The buying order on our auction website is visible to you only.

IMPORTANT

• If you still have problems, or if you prefer to place a buying order by phone, please contact us.

When a new bid is made for any given pigeon within the last 15 minutes of an auction closing time, the auctioning  closing time of that particular pigeon will be extended by another 15 minutes.

For example:

• The auction was set to end at 17:00. A bid is made for a certain pigeon at 16:47.
• The auctioning of that pigeon is automatically extended to 17:15, the auction for all other pigeons that did not receive a bid in the last 15 minutes will still end at 17:00.

Your account details are listed on the “My Account” page.

An overview of all your bids is found on the “My bids” page. Be aware that these are only the bids you’ve placed in one of the currently ongoing auctions.

In order to see whether or not your details are correct, we make a routine check of all new data you’ve submitted to your profile. The bids and/or buying orders you’ve submitted will remain in place even after you change your account details.

If you are outbid you may be notified by an e-mail. If you have not activated these notifications yet, you can change your settings to enable this on the “My Account” page.

A pigeon will only be shipped / can only be picked up after Machiel Buijk has received your full payment. All payments are in euros.

The prices of the auction pigeons are given in Euros. The exchange rate is subject to change, the real exchange rate in accordance with the bank’s spot selling exchange rates prevail.

If you buy a pigeon via MachielBuijk.nl, you will receive an invoice by e-mail. Invoices are sent as soon as possible.

You can pay your invoice using one of the following methods:

• bank transfer into our bank account in the Netherlands (note: bank transfer charges are at the expense of the customer)
• payment via Paypal

After the pigeon has been paid for there are different possible ways for you to receive the pigeon.

IMPORTANT

• Machiel Buijk is not a transport company and cannot help organize transportation for third parties in any way. Machiel Buijk does not arrange transportation for any pigeons sold other than by Machiel Buijk. All transportation of Machiel Buijk’s pigeons is outsourced to professional external couriers and transport companies.
• Shipping rates displayed on this site are subject to change. Machiel Buijk does not bear any responsibility for changes in shipping rates.

All expenses incurred relating to the transport of pigeons sold by Machiel Buijk are charged at cost.

Machiel Buijk does not take an extra margin or mark-up on top of the shipping cost.

The import of each country is not responsibility of Machiel Buijk, the highest bidder is 100% responsible for the import duty and tax of his/her country if there is any.

The delivery times are approximations of the real delivery time, due to unforeseeable circumstances such as the weather, changes in global export legislation etc. However, the delivery times should be a good indication of what to expect.

Machiel Buijk maintains a strict selection procedure and we avoid selling pigeons that are too old or who have had too few youngsters in the last few years. However, we cannot guarantee 100% fertility once the pigeons change to a new environment. In this case, pigeons that seem to be infertile should be reported to Machiel Buijk within two months after receipt of the pigeon (two months at the very latest).

If a pigeon is dead on arrival, photos should be taken and reported to Machiel Buijk and the original ring, ring card and pedigree should be sent back to Machiel Buijk within 24 hours after receipt.

If a pigeon is ill on arrival, this must be reported to Machiel Buijk within 24 hours after receipt of the pigeon.